At Award Trust, we do not sell physical or digital products. As a non-profit organization, we focus on donations, charitable activities, and events. Therefore, this Shipping and Delivery Policy is designed to inform our donors and participants about how any physical items, event materials, or related services are handled in the context of donations, events, or fundraising campaigns.
1. Nature of Deliveries
Award Trust typically does not involve the sale or delivery of products. However, if you are participating in an event, fundraising campaign, or have made an in-kind donation, you may receive materials, tickets, or other items related to your support. These materials may include:
Event tickets or invitations (physical or digital)
Printed materials for specific campaigns or initiatives
Any other items related to fundraising events or donation acknowledgment
2. Delivery Method for Event Tickets and Materials
Event Tickets: If you register for an event or campaign, you may receive physical tickets, passes, or electronic tickets via email. For physical tickets, they will be sent via courier or mail depending on the location.
Printed Materials: Any printed materials related to our charitable campaigns or events will be shipped to you via India Post or a third-party courier service. Materials may also be distributed at the event itself.
Event Registration Confirmation: If you have registered for an event or activity, you will receive a confirmation email with details about how to access the event or venue.
3. Geographic Delivery Areas
Since Award Trust is primarily based in India, most shipments of physical items will be made within India. International shipping is typically not applicable unless specifically arranged for certain international events or materials.
Domestic Deliveries: Materials or tickets are typically shipped within India. Delivery times for physical materials may vary depending on the destination.
International Delivery: If international attendees or participants are involved, we will handle any arrangements on a case-by-case basis and will notify you about expected delivery timelines.
4. Shipping Costs
No Costs for Donations: As a non-profit organization, we generally do not charge for shipping any materials or resources provided to donors or event participants. However, we may request a contribution toward the shipping costs if applicable, and this will be clearly communicated.
Donation-Related Costs: For in-kind or material donations, any shipping or handling charges may be covered by Award Trust or specified on a case-by-case basis.
5. Delivery Times
Event-Related Materials: Any physical event-related materials or tickets will be sent out with sufficient time for participants to receive them before the event date. The expected delivery time for physical items is generally 5 to 10 business days depending on the location.
Digital Materials: Any digital materials or tickets (for online events, webinars, etc.) will be delivered immediately via email or through our website.
6. Lost or Damaged Shipments
Lost Shipments: If an item (such as event tickets or materials) does not reach you within the expected time frame, please contact us immediately. We will investigate the situation and, if necessary, work with the courier service to resolve the issue.
Damaged Items: If you receive a damaged or defective item, please notify us within 5 business days. You can contact us at award1993@gmail.com or via phone at +91 9677892466. We will work to resolve the issue, either by replacing the item or offering a suitable alternative.
7. No Refund or Return of Materials
Since Award Trust primarily handles donations, and we may provide certain materials in return for your participation or support, we do not have a return or refund policy for these materials. Please ensure that you review your order or event registration details before confirming your participation.
8. Contact Information
If you have any questions or need assistance regarding any shipping or delivery matters, please do not hesitate to contact us:
